Operational Excellence Consulting

Is your medical practice as healthy as it could be? With the healthcare Operational Excellence Management solutions provided by RR Health Strategies (RRHS), you can be confident it is. From optimizing your workflow and staffing to helping you maximize reimbursements and minimize operating expenses, our experienced professionals provide tailored strategies that work for your healthcare administration, your patients and the bottom line.

The consultant of choice to some of the most respected names in the tough New York healthcare market, our industry-leading team works with academic medical centers, faculty practice plans, community hospitals, law firms, CPA firms, billing vendors, centralized business offices and private healthcare practices of all sizes. Count on us to provide the expert assessment, industry-leading approach and outstanding, personal service your organization needs – whether you’re an established or transitioning institution or a new entity just getting started.

Look to us for:

  • Operational Assessments

    We’ll evaluate all facets of your operations and recommend best practice approaches, including appointment scheduling, patient registration, workflows (patient, paper, telephone) and staffing. We perform staff interviews and conduct comprehensive data collection analysis in order to establish areas in need of improvement and restructuring.

  • Billing Office Assessments

    Our services include medical accounts receivable management analysis, payer mix, management reports, contract review, fee schedule, charge capture, revenue cycle management, payment, posting, denial management procedures, medical coding and billing audits.

  • Laboratory Consulting Services

    Our experienced and licensed Laboratory professionals provide a broad array of services including:

    • Operational Strategic Options
    • Laboratory Design and Space Planning
    • Implementation Planning and Support
    • Quality Management Assessment
    • Laboratory Management Services
    • Workflow Analysis
    • Policy and Procedure Composition
    • Laboratory Capabilities Assessment
    • Profitability Analysis
    • Performance Improvement
    • Merger and Acquisition Support
    • CMS/NYSDOH Inspection Readiness
    • Regulation Guidance
    • Reimbursement and Compliance
    • Technology System Evaluation and Selection
    • Reference Laboratory Cost and Utilization Assessment
  • Managed Care Contracting

    Managing the increasingly-complex healthcare reimbursement models is absorbing more of a provider’s resources – with no assurances that contracts are tenable or will lead to financial stability. With the emergence of revenue cycle management, models and tools that served organizations well for years need to be revisited. Contracting decisions must now take into account your hospital or medical group’s preparedness for value-based reimbursement and clinical integration. Learn more

  • Strategic Planning and Development

    We’ll conduct costs/benefits analyses of a planned expansion, practice set-up, quality management, and marketing programs to ensure quality management.

  • Personnel Management

    We can assess your current staffing model, recommend ways to improve it as well as assist in hiring staff and providing short- and long-term on-site practice management oversight.

  • Physician and Staff Training

    Our certified professionals provide instruction in the fundamentals of medical coding, billing and practice management. On-site seminars for your front-end staff, nonclinical and billing office personnel include such topics as proper patient registration and insurance intake, customer service skills and HIPAA compliance. We are confident we will enhance the customer service quality, point of care and patient satisfaction key to creating an operationally sound and successful business.

  • Practice Start-up Assistance

    We offer expertise in all areas of starting a practice, from feasibility and demographic analyses to quality management and development, policy and procedure implementation, staff hiring and training.

  • Fee Schedule Analysis

    We’ll assess your current fee structure and offer strategies for improving it.

  • Policy Review and Development

    Our professionals review and develop coding and billing guidelines, policy and procedure manuals for all front-end and back-end billing activities, HIPAA privacy statements, patient satisfaction programs, and “Red Flag Rule” compliance.

  • Denial Management Services

    We not only identify the root causes of a practice’s reimbursement denials, we also create a proactive strategy and redesign your operations to provide healthy cash flow and successful revenue cycle management.

Ready to see just how healthy your practice really is?

Which of the following are you inquiring about:

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