Our Team

RR Health Strategies' dedicated professionals are recognized industry leaders who provide exceptional service to our clients. Experienced and responsive, our team possesses the in-depth industry and New York market knowledge that enable healthcare providers to effectively manage their practice management and compliance challenges.

Pam D'Apuzzo, CPC, ACS-EM, ACS-MS, CPMA

President

Professional Profile:
Pam has over 30 years of healthcare consulting experience spanning academic medical centers, community hospitals, faculty practice plans and large private practices. She has consulting experience in all areas of practice and is a recognized industry expert in the area of coding and compliance.

Pam conducts educational and training seminars and provides comprehensive compliance programs at New York’s leading healthcare institutions. She also has a successful record of ...

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Debra Rossi, CCS, CCS-P, CPC, CPMA

Executive Director

Professional Profile:
Debra has over 30 years of healthcare revenue cycle and coding experience spanning academic medical centers, community hospitals, faculty practice plans and large private practices. She has consulting experience in all areas of practice management and is a recognized industry expert in the area of coding, compliance and revenue cycle.

Debra conducts educational and training seminars and has overseen comprehensive coding and compliance programs at several of New York’s leading healthcare institutions. She also ...

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Patricia Li, MPA, SHRM-CP

Operations Manager

Professional Profile:
Patricia is the Operations Manager for RRHS.  Prior to joining RRHS in 2015, Patricia served as a multi-specialty practice manager and senior administrator in Connecticut and New York.

In Patricia's 12+ years of experience in healthcare administration and practice management, she has urgently transformed operational workflows, led provider credentialing processes, managed practice expansions, and overseen Electronic Medical Record implementation initiatives.  Many of Patricia's...

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Chastidy Elliot, DBA, MBA

Client Services and OpEx Manager

Professional Profile:

Chastidy has operated in various capacities throughout her 20 years in healthcare. Her experience includes practice start-ups, multi-specialty practice management, revenue optimization, EMR implementation, human resource management, leadership coaching, employee training, client relations, project management, business development, and public speaking. Before healthcare consulting, Chastidy served as...

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Tara McKeever

Revenue and Support Services Manager

Professional Profile:
Tara is the Revenue and Support Services Manager for RR Health Strategies. She handles a wide range of executive and administrative support related tasks to all team members and has over 15 years’ experience in bookkeeping. She is also the liaison for IT Services and Human Resources.

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Operational Excellence Management Consulting:

OpEx Management Consultant/Front End Revenue Operations

Administration:

Pam D'Apuzzo

Pam D'Apuzzo, CPC, ACS-EM, ACS-MS, CPMA

President

Professional Profile:
Pam has over 25 years of healthcare consulting experience spanning academic medical centers, community hospitals, faculty practice plans and large private practices. She has consulting experience in all areas of practice and is a recognized industry expert in the area of coding and compliance

Education and Certifications:

  • American Academy of Professional Coders (AAPC) ~ CPC, CPMA
  • American College of Medical Coding Specialists (ACMCS) ~ PCS
  • Board of Medical Specialty Coding (BMSC) ~ ACS-EM, ACS-MS
  • ICD-10-CM Trainer

Professional Affiliations:Member, AAPC

  • Member, AAPC
  • Member, ACMCS
  • Member, AHIMA
  • Member, BMSC
  • Member, HCCA
  • Member, HFMA
  • Member, MGMA
  • Suffolk County Medical Society

Speaking Engagements:
Pam is a frequent speaker at conferences sponsored by the American Academy of Professional Coders (AAPC), Health Financial Management Association (HFMA), New York State Society of Physician Assistants (NYSSPA), Suffolk County Medical Society (SCMS), AAGL – Advancing Minimally Invasive Gynecology Worldwide National Summit, Decision Health and Coding Leader.

Xiomara P. Alma

Xiomara P. Alma, CPC

Coding & Compliance Manager

Professional Profile:

Xiomara Alma is the Manager of the Coding & Compliance division. She is a Certified Professional Coder (CPC) with 12 years’ experience performing procedural and diagnostic coding services. Her professional focus is conducting prospective and retrospective coding/medical record reviews and audits and generating statistics of review/audit findings. Xiomara also performs charge ticket and documentation template reviews and development.

Education and Certifications:

American Academy of Professional Coders (AAPC) – CPC

Professional Affiliations:

Member, AAPC

Member, AHIMA

Jonaith Reja

Jonaith Reja

OpEx Management Consultant/Front End Revenue Operations

Professional Profile:

Jonaith is an Operations Excellence Management Consultant for RRHS, specializing in Front End Revenue Operations. Prior to joining RRHS, Jonaith served as a Supervisor of revenue cycle staff operations for a leading New York based health system. In Jonaith’s 7+years of experience in healthcare administration and management, he has demonstrated proven experience in supervising front line staff in various settings, such emergency rooms, and outpatient and inpatient facilities, while being recognized for his dedication and exceeding efforts to meet departmental goals.

Jonaith is proficient in EMR systems such as Epic, Sunrise and eCR (Electronic Clinical Records), providing elbow support for EMR implementation go-lives, and has experience with onboarding new hires, staff training, project management, quality assurance validation, and medical record reviews. To RRHS clients, Jonaith provides detail analyses specific to payer contracts and revenue outcomes, and facilitates training and development to support billing operations and revenue optimization.

Education and Certifications:

Bachelor of Arts – Corporate Communication, Baruch College

Rosemarie Thomas

Rosemarie Thomas, CPC

Compliance Auditor

Professional Profile:

Rose is a Certified Professional Coder (CPC) with 20 years’ experience in coding, compliance, medical record auditing and provider education. Her professional focus is in conducting prospective and retrospective medical record reviews in accordance with CMS’ guidelines and regulations.

Prior to joining RRHS, Rose was a member of the Corporate Compliance Department of a large healthcare system, where she conducted education and training for multi-specialty physicians and non-physician practitioners, auditing and regulatory research. She also has experience in practice operations. Rose has extensive experience with EMR and Auditing Software systems including EPIC, NextGen, Cerner, IDX and MD-Audit.

Education and Certifications:

Career Training Institute – Orlando Florida – Health Management 2000

Roxbury Medical Coding Institute – Jamaica Queens New York 2010

Professional Affiliations:

Member, AAPC

Elizabeth Otero

Elizabeth Otero, CPC, CPCO, CPMA, CEMC

Quality Assurance Coordinator

Professional Profile:

Elizabeth Otero is a professional coder and auditor with over 4 years’ experience in coding compliance and provider education. She also has revenue cycle experience from front-end operations in pre-registration and back-end operations, including denials reduction management. Prior to joining RRHS, Elizabeth worked as a Coding Coordinator and Audit Coordinator for one of New York’s largest and leading healthcare systems. She has conducted provider workshops across multiple specialties regarding coding and documentation guidelines for both outpatient and inpatient services, teaching setting. Elizabeth has also conducted orientation sessions for non-physician practitioners. Her areas of particular interest and expertise include laboratory and pathology services, behavioral health, and hospitalist services. She is passionate about documentation improvement initiatives that enable adherence to guidelines while positively impacting revenue cycle operations and ultimately, overall patient care.

Education and Certifications:

Hofstra University – Master of Education

SUNY Geneseo – Bachelor of Arts

American Academy of Professional Coders (AAPC)

- Certified Professional Coder (CPC)

- Certified Professional Compliance Officer (CPCO)

- Certified Professional Medical Auditor (CPMA)

- Certified Evaluation and Management Coder (CEMC)

Professional Affiliations:

Member, AAPC

Member, NAMAS

Valerie Dutka

Valerie Dutka, CPC

Compliance Auditor

Professional Profile:

Valerie Dutka is a Certified Professional Coder (CPC) with over 6 years’ experience in medical billing, coding and provider education. Prior to joining RRHS, Valerie worked as a Coding Coordinator for a large healthcare system providing coding, auditing and education for Hospitalist, Intensivist and Palliative Care physicians and non-physician practitioners.

She also has experience coding Behavioral Health and Pain Management services. Valerie also has experience working in Revenue Cycle Management having served as an Appeals Consultant.

Education and Certifications:

English Literature, SUNY Plattsburgh – BA

Medical Billing and Coding Certification – Hunter Business School

American Academy of Professional Coders (AAPC) – CPC

Professional Affiliations:

Member, AAPC

Gianni Gonzalez

Gianni Gonzalez, RHIT, CPC, CPMA, OHCC

Compliance Auditor

Professional Profile:

Gianni has more than 20 years of experience in health information and reimbursement management in both the hospital and private practice setting. She conducts provider and on-site and remote coding compliance educational programs.

Gianni also conducts practice assessments to determine compliance risk for physician or hospital faculty group practices. She oversees compliance audit programs, including monitoring and audit activities. She also administers, maintains, and develops charges to ensure timely and accurate claim processing and data collection. She specializes in revenue and denials management, including physician coding, provider- based implementation, fee schedule analysis, chart review, and coding/billing education.

As a coding consultant, she works with medical practices of all sizes (i.e., solo, group, and academic group practices) to access the operational efficiency opportunities and reimbursement issues. Gianni is considered an expert in training and educating providers in such specialties as Orthopaedics, Family Practice, Internal Medicine, Ophthalmology, Critical Care, Emergency Medicine, Nephrology, Oncology, Thoracic Surgery, Cardiology and Neurology.

Education and Certifications:

American Academy of Professional Coders (AAPC) ~ CPC, CPMA

Health Information Management Degree
Credentialed (AHIMA) ~ RHIT

American Institute of Healthcare Compliance (AIHC) ~ OHCC

ICD-10-CM Trainer

Professional Affiliations:

Member, AAPC

Member, AHIMA

Member, AHIC

Speaking Engagements:

Gianni speaks at numerous local and national conferences and seminars presenting topics on coding, compliance, denials, reimbursement and practice management.

Peggy Goutink

Peggy Goutink

Data Analyst

Professional Profile:

Peggy, a Data Analyst at RR Health Strategies, LLC with more than 25 years’ experience in Health Information Management, Coding Compliance. She worked at hospitals, outpatient settings and a consulting firm, performing discharge analysis, designing and formulating internal audit templates, developing and reviewing charge documents and compiling data related to coding and medical record reviews.

Resolves administrative problems by coordinating preparation of reports, analyzing data and identifying solutions. Tracks and oversees software issues. Develops and maintain systems that allow for ease of data retrieval and manipulation. Analyze documentation and coding reviews. Coordinate request for analysis from internal and external clients. Responsible for writing and submitting reports.

Education and Certifications:

Bachelor of Professional Studies in Health Information Management

Bachelor of Science in Business Management

Professional Affiliations:

Member, AHIMA

Board of Directors, Strength For Life

Danielle O’Donohue

Danielle O’Donohue

Compliance Auditor

Professional Profile:

Danielle O’Donohue is a Certified Professional Coder (CPC) and Certified Professional Medical Auditor (CPMA) with 9 years’ experience in coding, compliance, medical record auditing and provider education and 11 years of experience in the healthcare setting. Her professional focus is in conducting prospective and retrospective medical record reviews in accordance with CMS’ guidelines and regulations.

Prior to joining RRHS, Danielle was a member of the Corporate Compliance Department of a large healthcare system, where she conducted education and training for multi-specialty physicians and non-physician practitioners, auditing and regulatory research. She also has experience in Patient Accounting as part of a Revenue Cycle Department.

Education and Certifications:

Psychology and Business Administration, SUNY Stony Brook – BA

Coding Certification - Molloy College

American Academy of Professional Coders (AAPC) – CPC, CPMA

Professional Affiliations:

Member, AAPC

Sylwia Struk

Sylwia Struk

Compliance Auditor

Professional Profile:

Sylwia has over 5 years of experience in medical coding and billing in the private practice and outpatient facility setting. She is also certified coder in Obstetrics & Gynecology. Prior to joining RRHS, she was a medical coder at FQHC facility where she performed medical coding and provider education in medical documentation. She has also experience in Patient Accounting as part of Revenue Department with concentration in nonprofit facility billing including FQHCs. She holds Master’s in Applied Research. Her professional focus is in conducting prospective and retrospective medical record reviews in accordance with CMS’ guidelines as well as risk adjustment and HCC coding.

Education and Certifications:

Master of Science, Applied Social Research, Hunter College CUNY

MSSR American Academy of Professional Coders (AAPC) – CPC, COC, COBGC

Professional Affiliations:

Member, AAPC

lamiss-rifai

Lamiss Rifai

Compliance Auditor

Professional Profile:

Lamiss is a certified Coder and Compliance Auditor with over 3 years of experience in outpatient facility coding. Her professional focus is in conducting prospective and retrospective medical record reviews in accordance with CMS’ guidelines. She is proficient in Office of Mental Health (OMH) guidelines, Alcoholism and Substance Abuse, Behavioral Health Developmental, Genetic Counseling, Internal Medicine OB/GYN coding. She has also experience in medical billing.

Education and Certifications:

Bachelor of Medicine and Surgery, Ain Shams University

Advanced Certificate in Health management, Stony Brook University

American Academy of Professional Coders (AAPC) – CPC, CPMA

Medical Billing and Coding certification, Branford Hall Career Institute

Professional Affiliations:

Member, AAPC

Patricia Li

Patricia Li, MPA, SHRM-CP

Operations Manager

Professional Profile:

Patricia is the Operations Manager for RRHS.  Prior to joining RRHS in 2015, Patricia served as a multi-specialty practice manager and senior administrator in Connecticut and New York.  In Patricia's 12+ years of experience in healthcare administration and practice management, she has urgently transformed operational workflows, led provider credentialing processes, managed practice expansions, and overseen Electronic Medical Record implementation initiatives.

Many of Patricia's clients rely on her human resources management and support, business and financial performance improvement strategies, federal and state compliance management, and provider trainings. In addition to her external role, Patricia serves on the senior executive team as the internal Operations Manager for RR Health Strategies, managing and streamlining all client projects across the organization. Patricia is deeply invested in the mission of RRHS, not only as an unparalleled service provider, but as an inclusive organization that honors diversity and excellence for women in business.

 

Education and Certifications:

Master of Public Administration, Public Management – Healthcare Discipline, Baruch College

Bachelor of Science, Health Sciences (Concentration: Disability Studies), Stony Brook University

Society of Human Resource Management Certification (SHRM-CP)

Professional Affiliations:

Member, American College of Healthcare Executives (ACHE)

Member, Society of Human Resource Management (SHRM)

chastidy-elliott

Chastidy Elliott, MBA

Client Services Manager

Professional Profile:

Chastidy has operated in various capacities throughout her 20 years in healthcare. Her experience includes practice start-ups, multi-specialty practice management, revenue optimization, EMR implementation, human resource management, leadership coaching, employee training, client relations, project management, business development, and public speaking.

Before healthcare consulting, Chastidy served as a business manager for over 100 multi-specialty providers in 16 locations throughout the Metropolitan area, managing over $50M in revenue, and implementing best practice front end and back- end processes to increase revenue.

Today, Chastidy functions as an Operational Excellence Consultant and a business leader, ensuring RRHS clients receive a quality experience. In addition to her accomplishments as a leader in healthcare, Chastidy has written and published her study on employee motivation in the nonprofit healthcare industry.

Education and Certifications:

Doctor of Business Administration, Human Resource Management, Walden University

Master of Business Administration, Human Resource Management, Ashford University

Bachelor of Arts, Business Administration, Ashford University

Associates of Arts, Evangel University

Leadership Coach and Public Speaking Certification, John Maxwell International Certification Program

Tara McKeever

Tara McKeever

Executive Office Manager

Professional Profile:

Tara is the Revenue and Support Services Manager for RR Health Strategies. She handles a wide range of executive and administrative support related tasks to all team members and has over 15 years’ experience in bookkeeping. She is also the liaison for IT Services and Human Resources.

Education and Certifications:

Associates Degree in Business Management with a minor in Accounting

Marlena Sweeney

Marlena Sweeney

Executive Assistant

Professional Profile:

Marlena performs administrative and office support activities for Pam D'Apuzzo; President of RR Health Strategies and Executive Team. Previously, she served as the first point of contact in a multifaceted administrative role at a high-volume medical office. Marlena has over 7 years of office management experience in a healthcare setting.

Education and Certifications:

Bachelor of Arts in Linguistics, Stony Brook University

Ashley Giuliano

Ashley Giuliano

Healthcare Administrative Assistant

Professional Profile:

Ashley obtains medical record documentation from Client’s EMR systems for coding and auditing purposes. She completes detailed analysis of medical records for chart and documentation requirements.

Prior to joining RRHS, Ashley worked as an office manager at a Physical Therapy facility in Palm Beach Gardens, Florida and was an intern at Champlain Valley Physicians Hospital in Plattsburgh, NY. Ashley has over two years of experience working in the Healthcare industry.

Education and Certifications:

Bachelor’s Degree in Healthcare Management, State University of New York at Canton

Associate Degree in Marketing, State University of New York at Delhi

Jack Bluth

Jack Bluth

Healthcare Admin Intern

Professional Profile:

Jack performs administrative and office support activities for the Operations Manager and other members of the RR Health Strategies team. His previous experience includes volunteering as a Database Assistant for a pediatric leukemia foundation, as well as Community Habilitation.

Additionally, he has experience in Business Development and is eager to learn more about the healthcare consulting industry.

Education and Certifications:

Completing Bachelor of Business Administration: Business Analytics at Hofstra University

Katherine Madden

Katherine Madden, CPC

Coding and Compliance Assistant

Professional Profile:

Katherine has earned her Certified Professional Coder (CPC) credentials from the American Academy of Professional Coders (AAPC). She will apply her acquired coding skills to support RRHS’ Coding and Compliance team. Katherine works directly with our compliance consultants and interacts with our clients on a daily basis.

She obtains medical record documentation from client’s EHR systems for coding and auditing purposes and provides support and data entry tasks in RRHS’ proprietary auditing software system. She is an integral part of RRHS’ compliance process and an integral part of our growing team.

Education and Certifications:

American Academy of Professional Coders (AAPC) – CPC

Professional Affiliations:

Member, AAPC

Debra Rossi

Debra Rossi, CCS, CCS-P, CPC, CPMA

Executive Director

Professional Profile:

Debra has over 30 years of healthcare revenue cycle and coding experience spanning academic medical centers, community hospitals, faculty practice plans and large private practices. She has consulting experience in all areas of practice management and is a recognized industry expert in the area of coding, compliance and revenue cycle.

Debra conducts educational and training seminars and has overseen comprehensive coding and compliance programs at several of New York’s leading healthcare institutions. She also has a successful record with development and implementation of revenue integrity programs, denial management and risk adjustment (HCC coding).

She is the recipient of the 2016 Health Ethics Trust Best Practice Award, and is a co-inventor of a patent pending, award winning coding tool focused on risk diagnosis coding identification and improvement.

Education and Certifications:

American Academy of Professional Coders (AAPC) CPC, CPMA

American Health Information Management Association (AHIMA) CCS, CCS-P, ICD-10-CM Trainer

Health Care Compliance Association (HCCA)

Professional Affiliations:

Member, AAPC

Member, AHIMA

Member, NGS Provider Outreach Education Group

Member, HCCA

Member, NYHIMA

Member, HLNY

Former Member, NGS Website Governance Board


RR Health Strategies is an industry leader in Operational Excellence Management and Coding Compliance. RRHS stands ready to assist organizations and providers with all COVID-19 related tasks and responsibilities, as we navigate these challenging times together. Please contact RRHS for more information at info@rrhealthstrategies.com.